Do You Know What Your Customers Think Of Your Company?
 Interface Management specialises in measuring and monitoring customer satisfaction and loyalty. That’s our primary focus and we are proud to say that we’ve become very good at it.
Why Are We A Good Choice For Your Next Customer Survey?
When you hire Interface Management, you get a unique blend of:
Experience, Understanding and Continuity
EXPERIENCE
The founder and owner of Interface Management, Doug Eatwell, has twenty-five years of experience in customer satisfaction and loyalty measurement, with hands-on involvement in over five hundred customer-focused surveys. The company’s researchers are seasoned professionals. With thousands of interviews under their belts, they are able to secure interviews and communicate effectively with executives at all levels in business.
UNDERSTANDING
Over the years, exposure to a wide variety of markets and industries has enabled Interface Management to gain a thorough understanding of supplier-customer relationships in South African business. This insight is brought to bear on our research findings to ensure that conclusions, recommendations and subsequent consulting work are well founded and make good business sense.
CONTINUITY
Each research project is personally managed by a single senior analyst, from questionnaire development through analysis to report writing. This ensures absolute continuity of understanding from project conceptualisation to execution and follow-up consulting. In other words, you get exactly what you ask for (and usually more).
OUR RESOURCES
 Interface Management maintains a national field force of over thirty researchers, eight of whom are employed specifically for CATI-based surveys . We have developed our own CATI software, which is unique in that it allows our researchers to work from home, receiving new surveys and returning data to the company via email. This promotes the retention of talent while keeping overheads to a minimum. We are thus able to offer superior interviewing skills at reasonable cost.
A PRICE THAT FITS YOUR BUDGET
Our commitment to keep overheads to an absolute minimum ensures that our rates are always competitive. We’re not always the cheapest, but value for money-wise, you can’t do better.
Why not Contact Us to discuss your requirements?
|
