Interface Management, has assisted Canon South Africa in the area of Customer Service Level Surveys.
The surveys rated the Customer Satisfaction Level of Canon's outsourced warranty services for office peripheral products and photo/video products on a bi-annual basis. The surveys were professionally conducted, reports were easy to read and gave excellent insight into areas of weakness and strengths in our customer support level. It enabled Canon to identify remedial action and tracked its effectiveness. I can confidently recommend lnterface Management as a professional market research organisation.